Effective Date: 18/12/2023

Thank you for visiting us. This Privacy Policy outlines how we collect, use, and safeguard the personal information you provide when using our website.

Information We Collect:

We collect the following information through our website:

1. Name

2. Address

3. Email Address

4. Payment Information

Methods of Collection:

Data is collected solely through our website, and it is done with the sole purpose of fulfilling orders and providing customer support.

Use of Cookies:

We do collect cookies, but only for analytical purposes, with that said please bear in mind that this is a platform hosted on Squarespace.com so they may be privy to that data as it is their servers hosting our website.

Sharing with Third Parties:

We do not share any personal information with third parties except for postal arrangements, which include name, address, email, and contact number.

Data Access and Management:

1. Data is accessed and managed only by employees or contracted staff who adhere to our rules of conduct regarding data security and confidentiality.

2. Data is stored securely on maintained devices and work sites.

Data Retention:

We retain customer data for up to seven years by default. Customers may request data deletion at any time by contacting us at info@crosslo.co.uk.

Complaints:

You may exercise your right to lodge a complaint with a supervisory authority if you believe your rights under GDPR have been violated.

Data Breach Notification:

In the event of a data breach, we will notify the supervisory authority and affected individuals in accordance with GDPR requirements.

Policy Updates:

We may periodically update our privacy policy. Customers will be notified of any changes via email.

Contact Information:

If you have any questions about our privacy policy, please contact us at info@crosslo.co.uk.

This policy is effective as of 18/12/2023 and may be subject to updates.