Delivery Policy
Delivery Information:
Orders are processed within 48 hours, excluding busy seasons where processing may extend to 48-72 hours.
Delivery within the United Kingdom is conducted via Royal Mail and typically takes 48 hours from dispatch.
International orders outside the United Kingdom are delivered by FedEx/DHL with an additional cost.
Express shipping is not currently offered.
Estimated Delivery Times:
UK Orders: Tracked delivery within 48 hours from despatch
International Orders: Within seven working days from despatch.
Shipping Costs:
Free shipping for orders within the United Kingdom.
Shipping outside the UK does incur a cost of £9.99 minimum
Returns and Refunds:
Returns are accepted within 30 days of receipt.
Customers must contact customerservice@crosslo.co.uk before returning items.
Items must be unused and in their original packaging.
Return shipping costs are not covered; customers are responsible for return postage.
Refunds are processed within 24 hours of receiving the item.
Refunded funds may take up to five business days to appear in your account.
Damaged or Defective Items:
Damaged or defective items must be reported within 14 days.
Customers must send photo evidence to customerservice@crosslo.co.uk for return authorization.
Returns and Refunds
Order Cancellation:
Orders can be cancelled within 12 hours of placement.
Contact Information:
For returns, refunds, or delivery inquiries, please contact customerservice@crosslo.co.uk.
This policy is effective as of 18/12/2023 and may be subject to rare updates.